***Due to COVID-19 and the nature of Face Masks being worn on the face, we are not accepting any returns on these items***

How to contact us during COVID-19:

The best way to contact us during this time is to email us at service@elenker.com. We are using all of our efforts to fulfill orders, so a phone representative may not be available. Please email us for a quicker response.

Domestic Carrier Delays:

UPS, FedEx, and USPS are all experiencing delays due to the stay-at-home order. At this time, we cannot guarantee ANY shipping times. 

RETURNS:

***Due to COVID-19 and the nature of Masks being worn on the face, we are not accepting any returns on these items whether they are open or unopened***

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please see above for an update on returns due to COVID-19. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@elenker.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING:

We are not responsible for lost or stolen items once they have been delivered. Please contact the carrier to file a complaint. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

After an item has been shipped, the responsibility of the item is on the purchaser. If there is an issue with delivery, please contact the shipping company. Once it has left our warehouse, the item is no longer our responsibility.

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